Frequently Asked Questions

Find answers to common questions about PreventionPlus

General Questions

PreventionPlus is a comprehensive health and wellness app for iPhone that helps you track meals, analyze lab reports, monitor health metrics, and assess health risks. Our goal is to help you take a proactive approach to your health by providing the tools and insights you need to make informed decisions.

PreventionPlus is designed for anyone who wants to take control of their health. Whether you're focused on nutrition and weight management, monitoring specific health conditions, or simply want to build healthier habits, PreventionPlus provides the tools to help you succeed.

Currently, PreventionPlus is available exclusively for iOS devices (iPhone). We are focused on providing the best possible experience for iOS users at this time.

PreventionPlus requires iOS 18.0 or later. Make sure your iPhone is updated to the latest iOS version for the best experience.

Features

Simply take a photo of your meal, and our advanced AI technology will analyze the image to identify foods and estimate nutritional information. The AI recognizes a wide variety of foods and continuously improves its accuracy. You can also manually adjust or add items if needed.

Yes, you can manually search for and add foods to your meal log. The AI camera feature is designed to make logging faster and more convenient, but manual entry is always available.

Navigate to the Lab Reports section of the app and use the scan feature. Position your lab report document within the camera frame, and the app will capture and analyze the values. The app extracts key health metrics and organizes them for easy viewing and tracking over time.

PreventionPlus can analyze common blood test results including cholesterol panels, blood glucose levels, metabolic panels, and other standard lab metrics. The app recognizes values from most standard lab report formats.

Yes, PreventionPlus fully integrates with Apple Health (HealthKit). You can sync your health data between apps, allowing you to view all your wellness information in one place. This integration helps provide a more complete picture of your overall health.

PreventionPlus supports various Bluetooth-enabled health devices such as smart scales, blood pressure monitors, and other compatible health monitoring equipment. Check the Bluetooth settings within the app to see supported devices and pairing instructions.

The Health Risk Assessment feature analyzes your personal health data, including metrics from your profile, lab results, and lifestyle factors, to identify potential health risks. It provides insights and recommendations to help you understand areas where you might want to focus your health efforts.

Yes, PreventionPlus includes a comprehensive goal-setting feature. You can create personalized goals for nutrition, health metrics, and wellness habits. The app tracks your progress and provides updates to keep you motivated.

Subscription and Pricing

PreventionPlus offers both free and premium features. Basic functionality is available for free, while premium features require a subscription. You can explore the app and try premium features with our free trial before subscribing.

Monthly Premium Access: $3.99 per month

  • 2-week free trial
  • Unlimited meal tracking with AI food recognition
  • Unlimited lab report scanning and analysis
  • Full health risk assessment results
  • Advanced health analytics and insights
  • Complete Apple Health integration

Yearly Premium Access: $39.99 per year (Save 33%)

  • 2-week free trial
  • All monthly plan features
  • Best value for long-term health tracking

Both subscription plans include a 2-week free trial. During the trial, you have full access to all premium features. You won't be charged until the trial period ends. You can cancel anytime during the trial without being charged.

Open PreventionPlus and navigate to Settings, then tap on "Subscribe to Premium" or "My Subscription." You'll see the available subscription options and can select the plan that works best for you. Subscriptions are processed through your Apple ID.

To cancel your subscription:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top (Apple ID)
  3. Tap "Subscriptions"
  4. Find PreventionPlus and tap on it
  5. Tap "Cancel Subscription"

You'll continue to have access to premium features until the end of your current billing period.

Yes, if you don't cancel before the free trial ends, your subscription will automatically begin and you'll be charged for the selected plan. You'll receive a reminder before your trial ends.

Privacy and Data Security

Privacy is our top priority. Your health data is stored locally on your device using industry-standard encryption. Unlike many health apps, we don't store your sensitive health information on external servers. Your data stays with you.

No. Your health data, including meal logs, lab results, and personal health metrics, is stored locally on your iPhone. This approach ensures that you maintain complete control over your sensitive health information.

Absolutely not. We never sell, share, or monetize your personal health information. Your privacy is fundamental to our business model.

Yes. All sensitive data stored on your device is encrypted using advanced encryption standards. This protects your information even if your device is lost or stolen.

If you delete PreventionPlus from your device, all locally stored data will be removed. Since your health data is stored on your device and not on our servers, deleting the app means your data is permanently deleted.

Technical Support

If you experience crashes:

  1. Make sure you're running the latest version of PreventionPlus from the App Store
  2. Ensure your iPhone is updated to the latest iOS version
  3. Try closing the app completely and reopening it
  4. Restart your iPhone
  5. If the problem persists, contact us at support@preventionplus.app

For best results with food recognition:

  • Ensure good lighting when taking photos
  • Center the food in the frame
  • Take photos from directly above the food when possible
  • Avoid blurry images
  • For complex meals, you can manually adjust the recognized items

If you're having trouble connecting a Bluetooth device:

  1. Make sure Bluetooth is enabled on your iPhone
  2. Ensure your health device is in pairing mode
  3. Check that the device is compatible with PreventionPlus
  4. Try removing the device from your iPhone's Bluetooth settings and re-pairing
  5. Make sure the device has sufficient battery

To enable Apple Health integration:

  1. Open PreventionPlus
  2. Go to Settings
  3. Find the Apple Health or HealthKit section
  4. Enable the data types you want to sync
  5. Follow any prompts to grant permissions in the Health app

Account and Settings

PreventionPlus allows you to start using the app without creating a traditional account. Your data is stored locally on your device. However, completing the onboarding process helps personalize your experience.

Since your data is stored locally on your device for privacy, your information doesn't automatically sync across multiple devices. Each device maintains its own local data.

If you've purchased a subscription and are setting up a new device:

  1. Download PreventionPlus from the App Store
  2. Sign in with the same Apple ID used for your original purchase
  3. Open the app and go to Settings > My Subscription
  4. Your subscription should be automatically recognized
  5. If not, tap "Restore Purchases"

You can delete your data by:

  • Uninstalling the app, which removes all locally stored data

Since we don't store your data on external servers, there's no cloud data to delete.

Still Have Questions?

We're here to help. Contact our support team and we'll get back to you as soon as possible.

Contact Support

support@preventionplus.app